Our team at Binti Boutique and Mail Plus are working hard to ensure your orders arrive as quickly and safely as possible. We appreciate your patience and understanding in case of any delivery delays
Delivery and Shipping
All prices on our website are displayed in Australian dollars (AUD), and will be charged in Australian Dollars.
Any order received after 12 pm AEST will be processed the next business day. Please count the quoted delivery period in consideration of this.
All orders are sourced and dispatched from our store in Adelaide.
Please allow 1-5 business days for your order to be processed and dispatched.
During sale periods and throughout the holiday season, your purchase may take longer to arrive. Please allow adequate time for delivery.
Binti Boutique will not be held liable for stolen parcels. We strongly recommend customers provide a secure delivery address.
Confirmation and Tracking
Once your order is placed you will receive an email confirmation from us.
Our website has live access to our stock database, however the stock level may not be 100% accurate.
Should your order stock availability change or does not pass our pre-shipping quality check, we will notify you by email or by a courtesy call.
Once your order is processed, you will receive an automated email with a tracking number and information on how to track your purchase.
Deliveries within Australia:
Express Shipping: $15.00 (free on orders over $300.00)
Please allow 5-10 business days for your order to arrive
Orders are sent via Mail plus.
Lost or Damaged Goods
If goods are lost or damaged in transit, please contact us at email@example.com within 30 days of placing your order so we can investigate.
What if I am not available to sign for the Parcel
Someone from your indicated address can sign for the parcel on your behalf, however if there is nobody there for a signature a card will be left to inform you that the package has been returned to the depot.
In addition to your statutory rights, you are eligible for change of mind returns/exchanges for full price items within 5 days of delivery, provided the garment is unworn and tags are attached. No refunds/exchanges will be offered on discounted or sale items.
Change of mind returns not offered on gift cards.
Items purchased online can be returned to our store or via post. The customer will be liable for any shipping costs involved. We recommend obtaining a tracking number for all return parcels as proof of shipment. In the instance that an item is lost in transit, it is the responsibility of the customer to make efforts to recover the item. If not found, Binti Boutique will not cover the cost of the item nor any other expenses involved.
To initiate a refund/exchange process, please contact us at firstname.lastname@example.org